Fishbowl User Conference 2017

April 26-27, 2017
Washington, D.C.

Fishbowl User Conference 2017 will bring together restaurant industry peers, experts and thought leaders to discuss the challenges and opportunities confronting the restaurant industry and how leading restaurants are leveraging data and technology to effectively engage guests, drive business results and gain a competitive advantage.

Fishbowl User Conference 2017 is for Fishbowl clients, partners and invited restaurant industry guests. 


Fishbowl User Conference 2017 is a two-day event that includes: pre-conference product exploration sessions, keynote address, peer-led panel discussions, best practice sessions, and case studies from leading restaurant brands and industry experts, as well as a networking reception.

Wednesday, April 26
Time Session
8:00-2:00 Registration Ongoing Registration
9:00-12:00 Pre-Conference Fishbowl Product Exploration Sessions
12:00-1:00 Lunch Lunch for Pre-Conference Attendees
1:00-1:15 Kick Off User Conference Welcome & Introduction
1:15-2:00 Keynote State of the Industry
2:00-2:30 Keynote Succeeding in Today's Environment
2:30-2:45 Break Networking Break
2:24-3:25 Session
Winning Customers Through Insight-Driven & Multi-Channel Marketing
3:25-4:05 Panel
CTO Roundtable: Leveraging the Technology Ecosystem
Break Networking Break
Talking Price and the Impact on Your Customers
Panel Fishbowl Customer Engagement Platform: Today & Tomorrow
Wrap Up
6:15-9:15 Reception
Thursday, April 27
Time Session Topic
7:30-8:30 Breakfast Networking
8:30-8:35 Kick Off Welcome
8:35-9:05 Session Payment: Aligning with Guest Expectations
9:05-9:35 Panel Best Practices Case Study: Share of Wallet
9:35-9:45 Break Networking Break
9:45-10:15 Session Guest Acquisition: Leveraging Social Media
10:15-11:00 Panel CEO Panel: The Changing Customer Engagement Landscape
11:00-11:10 Break Networking Break
11:10-11:40 Session
Research: Guest Data Serves as Roadmap to Restaurant Industry Success
11:40-12:10 Session Best Practices Case Study: CRM Database Growth
12:10-12:15 Closing Wrap Up & Thank You
12:15-1:15 Lunch

Check back for updates to sessions and speakers!


Hear from leading restaurant brands and industry experts, analysts and partners. 

Kat Cole
FOCUS Brands

Group President

Sandeep Garg
First Data

Head & GM Information & Analytics Solutions

Tim Hackbardt
BrandTrip Partners


Michael Halen

Intelligence Consumer Analyst 

Marinn Jackson

Head of Industry, Global Marketing Services

Parag Ladhawala

Business Development - Android Pay Partnerships

Stephen Loftis
Firebirds Wood Fired Grill

Vice President of Marketing

Christine Lorusso
Firebirds Wood Fired Grill

Digital Marketing Manager

Jonathan Margulies
Winterberry Research

Managing Director

Chris Miller
Smoothie King

Vice President, Marketing

Jim Mizes
Blaze Pizza

President & COO

Frank Paci
Corner Bakery Cafe


Brandi Scaramella

Interactive Community Manager

Speaker Name
Speaker Title

Speaker Name
Speaker Title

Speaker Name
Speaker Title

Accommodations and Travel

Although the hotel and event venues are conveniently located less than a mile apart, shuttle transportation with be provided to and from the Melrose Georgetown  Hotel, the U.S. Institute of Peace and NRA starting Wednesday (April 26) at 8:15 and ending at 1:30pm on Thursday (April 27). 

Conference Venue: U.S. Institute of Peace
2301 Constitution Ave. NW, Washington, D.C. 
With its downtown D.C. location and dramatic, panoramic views of the National Mall and beyond, the U.S. Institute of Peace offers an unparalleled setting for Fishbowl User Conference 2017. 

Accommodations: Melrose Georgetown Hotel
2430 Pennsylvania Ave. NW, Washington, D.C.
This classic-meets-modern hotel, located one mile from The U.S. Institute of Peace and five minutes from the nearest Metro station, will play host to all Fishbowl User Conference 2017 guests.

Rooms at the Melrose Georgetown Hotel will be available for the nights of Tuesday (April 25), Wednesday (April 26) and Thursday (April 27) at a special rate of $329 per night. Please click here to make your hotel reservations online to ensure you receive this special rate or call 202-955-6400 and let them know you are a Fishbowl User Conference 2017 guest.

Traveling to D.C.
Washington D.C. is accessible via three major airports: Reagan National, Dulles International, and Baltimore Washington International. Reagan National is the most convenient airport to the event venue and hotel, along with Union Station for Amtrak. Please note there is NO parking available onsite at U.S. Institute of Peace.


Coming soon!

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    • Fishbowl clients, partners and invited restaurant industry marketing, operations and technology leaders and experts. User Conference 2016 attendees included: 26% CxO, Founder, Owner, Managing Partner, 7% VPs, 25% Directors & 42% Managers.
    • Registration is completely complimentary for Fishbowl clients and invited industry guests.
    • Although event venues are conveniently located less than a mile apart, shuttle transportation will be provided between the Melrose Georgetown Hotel, U.S. Institute of Peace and National Restaurant Association.
    • The conference will kick off on Wednesday (4/26) with onsite registration and lunch at 12:00 PM and sessions at 1:00 PM. Pre-conference Fishbowl product exploration sessions will be available from 9:00 AM - 12:00 PM on Wednesday (4/26); registration for pre-conference session is required
    • The conference concludes on Thursday (4/27) at 1:30 PM. If you are traveling in/out of Reagan Nationa (DCA), plan to take a mid-late afternoon flight. If you are traveling in/out of Baltimore Washington (BWI) or Dulles (IAD), plan to take a later afternoon flight.
    • The dress code for the conference is business casual.


Please register for Fishbowl User Conference 2017 using the form below:


If you have any questions or concerns about Fishbowl User Conference 2017, please contact Alyson McGonigle at or 703-836-3421 x384.